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Saturday 22 Sept 2018 - Port Lympne, Kent
  • General

    After two sell-out years, Kent's biggest music festival returns for 2018, welcoming over 12,000 people to the stunning setting of Port Lympne! And this year, we’re upping our game.

    Taking place on Saturday 22nd September 2018, the one-day festival will once again showcase some of the UK’s biggest DJs, live acts and chart-topping artists across multiple stages.

    Gates open at 12pm and the site closes at 11pm. Last entry is 6pm.

    You must be at least 16 years of age to gain entry to the festival. Anyone under the age of 18 must be accompanied by an adult. A person aged 18 or over can bring a maximum of 3 people under the age of 18 with them. Everyone must bring valid photographic ID (even if you are under 18). Suitable forms of valid photographic ID include your passport, driving licence and any photographic ID that carries the PASS logo.

    Photocopies are not acceptable.

    Security, searches and drugs policy

    All bags will be thoroughly checked upon entry. Searching is a condition of entry to the festival, refusal of a search will result in refusal of admission.

    We politely ask that you avoid bringing bags unnecessarily – especially larger bags. Each and every bag will be searched – meaning the more bags brought to site, the slower this entry process becomes.

    There is a zero tolerance policy to drugs at Southbeats Festival. Anyone found in possession of illegal substances and contraband items will be refused admission or ejected from the site and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated. This includes nitrous oxide (laughing gas).

    We reserve the right to refuse admission and no refunds will be offered to customers who are refused entry or ejected from the site.

  • Lost property

    For lost property enquiries on the day, please visit the CLOAK ROOM located near the entrance.

    For lost property enquiries after the event, please fill out the lost property form on our website and we will try our best to locate and return your missing items.

    Disabled access

    Disabled facilities at Southbeats include Blue Badge parking close to the entrance, fast-track entry, disabled toilets and main stage viewing platform. Please note that the majority of the site is grass and may be uneven in places.

    We operate a free carer ticket policy for eligible customers. To apply, please purchase a ticket to obtain a reference number and then email info@southbeatsfestival.com with the following information:

    • Reference number:
    • Carer’s name:
    • Email (carer ticket will be sent here):

    Please also send supporting disability documentation

    The deadline to apply for carer tickets is 7th September 2018 – we will not be able to process any applications received after this date.

  • Warning

    • Line-up, set times and billing subject to change.
    • Exposure to loud music can damage your hearing.
    • Strobe lights and smoke machines will be in use.
    • Smoking is prohibited in all covered areas (including big top arenas).
    • Please be aware of pickpockets and keep your personal belongings safe at all times.
    • Ticket holders agree to appear for no fee in any filming and/or recording of the event.
  • Frequently Asked Questions

    Are there any age restrictions?

    You must be at least 16 years of age to gain entry to the festival. Anyone under the age of 18 must be accompanied by an adult. A person aged 18 or over can bring a maximum of 3 people under the age of 18 with them. VIP at Southbeats Festival is strictly 18+.

    Everyone must bring valid photographic ID (even if you are under 18). Suitable forms of ID include your passport, driving licence and any photographic ID that carries the PASS logo. Photocopies are not acceptable. We will not refund tickets purchased by anyone under the age of 16 or anyone without appropriate ID.

    If you do not have a passport or driving licence, you can apply for a Validate UK ID Card here.

    I've lost my ticket/email confirmation. What do I do?

    If you have lost your email confirmation containing your e-ticket, please check your inbox, junk mail, deleted items and any other email folders thoroughly. If you still can’t find it, you can track your order and have it resent here

    Unfortunately we cannot replace lost physical tickets sent by post, so please keep them in a safe place.

    When will my tickets arrive?

    If you opted for physical tickets to be sent by post, you should receive your tickets within 21 days of ordering and will be notified by email as soon as they have been dispatched.

    If you haven't received your tickets 10 days prior to the event, please email customerservices@gigantic.com with your reference number and they will chase it up for you. Please DON'T leave it until the last minute to get in touch – it is important to contact Gigantic at least two working days before the show.

    Can I have a refund?

    All tickets are sold on a no-refund basis. If you feel you have an extenuating circumstance, please contact us.

    If you can no longer attend the festival, you may pass your tickets onto friends. Please note that once the barcode has been scanned on entry, tickets cannot be reused.

    Can I sell my ticket?

    Tickets CANNOT be re-sold. This is for the safety of our customers. If you can no longer attend the festival, you may pass your tickets onto friends. Please note that once the barcode has been scanned on entry, tickets cannot be reused.

    What is included with VIP tickets?

    Enhance your festival experience and party in style & comfort as a Southbeats VIP!

    • Exclusive VIP area
    • Fast-track entry
    • Free lanyard programme
    • Luxury toilets
    • Gourmet street food
    • Full service private VIP bar
    • Award-winning cocktail bar
    • Main stage viewing platform
    • Photo booth
    • Hammocks
    • And much more!

    Click here to buy VIP tickets/upgrades. VIP at Southbeats Festival is strictly 18+.

    Can I access Port Lympne reserve with my Southbeats ticket?

    Southbeats Festival will take place on the Grasslands, located next to the park’s visitor car park. Ticket holders will NOT have access to the reserve. 

    Can I leave the site and come back?

    Once you have entered the festival there is strictly no re-admission. If you leave the site, you will not be allowed to re-enter and tickets will not be refunded.

    Will there be cash points?

    Yes, cash points will be available on site. Please note that there will be a small transaction charge per withdrawal.

    Can I bring my own alcohol?

    You are not allowed to bring alcohol on site. There will be plenty of bars. All bags will be searched on entry and any alcohol will be confiscated.

    Can I bring my own food and drink?

    You are not allowed to bring any food or drink on site. There will be plenty of varied food/beverage stalls and free water points on site.

    Will there be free water?

    There will be free water drinking points available on site. Please remember to keep hydrated throughout the day.

    Is there a lost property?

    For lost property enquiries on the day, please visit the CLOAK ROOM located near the entrance. 

    For lost property enquiries after the event, please fill out the lost property form on our website and we will try our best to locate and return your missing items.

    What if it rains?

    Come prepared to get wet! Umbrellas are not permitted on site but ponchos will be available to purchase. The festival will not be cancelled due to bad weather unless the site is deemed to be dangerous.

    Will there be a cloak room?

    Yes, there will be a cloak room available on site for a small charge on a first-come, first served basis. 

    Where can I find out when the acts are playing?

    Set times will be displayed on site next to each stage and programmes will be available to buy on the day. 

    Is there camping?

    There is no camping at Southbeats Festival. There are several hotels and B&Bs nearby – please use search engines to find suitable accommodation.

    We recommend the following hotels:

    Premier Inn – Ashford Central

    Premier Inn – Ashford Eureka Leisure Park

    Travelodge – Ashford

    Holiday Inn – Ashford Central

    Premier Inn – Folkestone Channel Tunnel

    Holiday Inn Express – Folkestone Channel Tunnel

    Is first aid available on site?

    First aid will be available on site. This will be clearly signposted. Please visit the first aid tent for assistance with any medical issues.

    Is there anything I shouldn't bring to the festival?

    The below items are prohibited and will be confiscated. We reserve the right to confiscate any items not listed below that we deem to be inappropriate/dangerous.

    • Aerosols
    • Air Horns
    • Alcohol
    • Animals (other than registered guide or hearing dogs)
    • Chairs of any sort
    • Excessive amounts of cigarettes
    • Flares/fireworks
    • Food and drink (there will be plenty of varied food/beverage stalls on site)
    • Glass/sharp objects
    • Illegal substances/legal highs
    • Laser pens
    • Medications (unless in sealed, unbroken packaging)
    • Megaphones
    • Nitrous Oxide
    • Professional photographic, video or recording equipment
    • Umbrellas
    • Weapons

    We politely ask that you avoid bringing bags unnecessarily – especially larger bags. Each and every bag will be searched – meaning the more bags brought to site, the slower this entry process becomes.

    How do I apply for a trader pitch at Southbeats Festival?

    Unfortunately trader applications for Southbeats 2018 are now closed.

    How do I apply for a press pass for Southbeats Festival?

    To apply for a press pass for Southbeats 2018, please complete our application form here